Something not working?

The lock is the reason the app exists, so it's worth two minutes.

Set your lighting up first, then put a sheet of plain white paper or a grey card where your item will sit. Fill the frame with it and tap the lock button. It pauses for a moment while the camera settles, then turns amber and shows the colour temperature it has pinned.

Now take the paper away and photograph everything in your pile. Exposure, focus and colour are all held exactly where you set them, so item one and item forty come out identical.

Tap the lock again to release it. Changing lens releases it automatically, because a different lens needs a different reading.

The camera couldn't get a stable reading, which almost always means the scene is too dark or too flat. It gives up after two seconds and locks anyway, so you'll still get a result — but add light and try again for a better one.

Square for most marketplace listings. eBay displays square images best in its mobile grid and crops non-square images in search results, which can cut into your product.

Tall (4:5) fills more of the screen on Depop and Poshmark. Standard (4:3) is the normal camera shape if you're not listing anything.

Marketplace for listings. It's 1600 pixels on the long side, the point at which eBay turns on zoom for buyers, and it keeps files comfortably under upload limits.

Max quality if you're going to edit later or want every pixel the lens captured.

Photos are always captured at full resolution and scaled down afterwards, so Marketplace and Small are genuinely sharper than shooting small would be. Deadpan never enlarges an image.

You get 25 photos, free, with no time limit. That's roughly one listing session — enough to find out whether the app suits how you actually work, rather than a countdown that runs out while you're busy.

After that, one payment unlocks it permanently. There is no subscription and no second payment, ever.

Install the app, open Settings inside it (the slider icon, top right), and tap Restore purchase. As long as you're signed in to the same Apple Account you bought it with, it will unlock immediately.

You don't need a receipt and there's no account to remember, because you were never made to create one.

Nearly always this means the phone is signed in to a different Apple Account than the one that bought the app. Check Settings → your name → Media & Purchases, then try Restore again.

If someone in your family bought it, they'll need to have Family Sharing switched on for it to appear on your device.

Refunds are handled by Apple, not by me — I never see your payment. Go to reportaproblem.apple.com, sign in, and request a refund there.

If the app didn't do what this website said it would, email me as well. That's a fault on my side and I'd like to know about it.

Deadpan needs permission to add photos. Go to iOS Settings → Deadpan → Photos and choose Add Photos Only.

That's the narrowest permission iOS offers and it's all the app asks for: it can write new photos but cannot read, browse or open your existing ones.

Yes, two ways. In Settings choose Album and give it a name, and every photo goes into its own album. Or choose Files and photos go into a Deadpan folder in the Files app, without touching your photo library at all.

Camera access has been turned off. iOS Settings → Deadpan → Camera.

Deadpan doesn't request location access at all, and strips any GPS data during processing unless you turn Save location in photos on yourself. It's off when you install the app, because a listing photo shouldn't carry your home address in it.