Support
Something not working?
StudioDrop is made by one person in the UK, and that person answers the email. Write to connorclements@hotmail.com and you'll usually hear back within two working days.
For a problem report, include your device and OS version, which app and version, and — most useful of all — an example photo that came out wrong. A sample image tells me more than a paragraph ever can.
Cutout quality
The edges are ragged or part of the item is missing
Nine times out of ten this is the source photo rather than the app, and the cause is almost always not enough contrast between the item and the background. Background removal works by finding an edge; if the item and the backdrop are a similar tone, there is no edge to find.
- Dark items → shoot on a light backdrop
- Pale or white items → shoot on mid-grey or something darker
- Check the photo is sharp — tap the item on screen to focus before shooting
- Turn the flash off and use soft daylight from a window
The full guide is at getstudiodrop.com/photo-guide, and it's also built into both apps behind the "?" button.
It cut out my hand / the stand / the price tag
Anything touching or overlapping the item is treated as part of it. Shoot the item on its own, centred, with a little space around all four edges.
Hair, fur, mesh, chain or clear glass looks wrong
These are genuinely hard for every automatic tool, cloud or on-device. Maximum contrast is the only real lever — shoot glass and fine chain against a strongly contrasting flat surface. If you have an example that came out badly, please send it; difficult samples are how the engine improves.
StudioDrop Go (iPhone & iPad)
Where did my finished photos go?
Into a dedicated StudioDrop album in Photos. Open Photos → Albums and scroll to My Albums. Your originals are untouched and still in their original place.
It can't see my photos
Go to Settings → StudioDrop Go → Photos and make sure access is set to All Photos (or at least Selected Photos, though that's fiddlier for batches). iOS sometimes defaults to Limited Access on first launch.
A big batch is slow or seems to stall
Keep the app in the foreground while a batch runs and don't let the screen lock — iOS suspends background work aggressively, especially in Low Power Mode. Turn Low Power Mode off for a long session.
StudioDrop (Mac)
It won't install / says it's not compatible
The Mac app requires macOS 14 or later on a Mac with an Apple M1 chip or later. It does not run on Intel Macs — the on-device engine depends on Apple Silicon. Check → About This Mac.
Where do the processed files go?
To the output location you choose, with smart filenames so duplicates never overwrite each other. Your original files are never modified, moved or deleted.
A folder didn't fully process
Check for unsupported files mixed in — the app reads HEIC, JPG, PNG, WebP and TIFF. RAW files, videos and PDFs are skipped. Also check the destination has enough free disk space for a large batch.
Can I use my own background image?
Yes, on Mac. Drop an image in as the backdrop and it applies to the whole batch — useful for a consistent branded catalogue.
Purchases and refunds
I bought Go — do I get the Mac app too?
No, they're separate apps and separate purchases. Apple treats iOS and Mac apps as distinct products unless a developer ships them as a Universal purchase, and these aren't. Each works completely on its own.
I bought it and it's not on my other device
Sign into the same Apple Account, open the App Store, tap your photo, tap Purchased and install from there. There's no in-app restore button because there's nothing to restore — the app itself is the purchase.
I'd like a refund
Refunds are handled entirely by Apple, not by me — I can't issue one even when I'd like to. Go to reportaproblem.apple.com, sign in, and select the purchase. If it's because something didn't work, please email me as well so I can fix it.
Family Sharing
Both apps support it, so up to six family members can install from your one purchase.
Feature requests
Very welcome, same address. Tell me what you sell and how you list — StudioDrop got most of its aspect ratios and backdrop colours because sellers wrote in and explained what their platform wanted.
Last updated: 7 August 2026